FAQ

  • DELIVERY
    • *Currently due to high order levels, orders will be collated on a Monday and sent on a Tuesday. Stock is then made throughout the week. Advent Tins will be with you before December!
    • All orders are sent at least First Class with Royal Mail as standard.
    • Orders are aimed to be sent next working day, but it may be a couple of days depending on stock and how busy things are.
    • If your order is urgent, please mention this in your order notes. All efforts will be made to jump you to the earliest delivery available, but please note this isn’t guaranteed.
    • Coins have no delivery charge.
  • HOW CAN I GET IN TOUCH?
    • There’s a contact form you can find from the menu.
    • If it’s urgent you can call on 0330 001 5313 – if there’s no answer you can leave a message.
  • WHAT DOES VEGAN MEAN?
    • Veganism is the practice of using/consuming products that do not contain animal ingredients. This is not limited to food, but also includes things like leather shoes or silk clothes as well as processing methods (some liquids can be filtered with silk or other animal products, for example).
    • The Vegan Society allows trace risks in accredited products which show its branding; their sunflower is not a guarantee that foods do not contain traces of EGG and MILK allergens.
    • All of Pip’s varieties that are tagged with ‘VEGAN’ comply with commonly understood vegan guidelines and contain no animal products whatsoever in the ingredients.
    • Pip’s is not affiliated with The Vegan Society.
  • ALLERGENS
    • All varieties are trace free of the 14 common allergens except the following:
    • All Pip’s Real Hot Chocolate may contain traces of MILK, SOYA LECITHIN
    • WHITE and RUBY chocolates DO contain MILK and SOYA LECITHIN as ingredients
    • CLASSIC flavours DO contain SOYA LECITHIN as an ingredient
    • BLACK GOLD varieties contain only cocoa as an ingredient, but as mentioned before, trace risks do remain of MILK and SOYA LECITHIN
    • Pip’s Instant Hot Chocolate contains Black Gold, so the trace risks of MILK and SOYA LECITHIN are there
    • ERIS hot chocolate varieties are produced without real chocolate in them, and no allergens are used in the same equipment – there has been judged to be no risk of allergen traces in ERIS